Returns Policy — Daju Technologies
Updated: 28 November2025
This Returns Policy explains when and how you can return products purchased from Daju Technologies. It is designed to be clear and customer-friendly while meeting Google Merchant Center requirements.
1) Who we are & how to reach us
Business Name: Daju Technologies
Website: https://dajutechnologies.com
Email: sales@dajutechnologies.com
Phone/WhatsApp: +254 740 812 868
Customer Service Business Hours: Monday to Saturday: 9:00 am – 19:00 pm, Sunday: Closed, Public Holidays : 9:00 am – 17:00pm.
2) Return window
You may initiate a return within 7 calendar days of delivery (or pickup) of your order.
Requests made after this window may be declined.
3) Return eligibility
Item must be unused, undamaged, and in the same condition as received.
Applies to laptops, desktop computers, printers, monitors, accessories, mobile phones, and networking devices.
Must include original packaging, manuals, warranty cards, and all accessories.
Defective or wrong items are eligible for exchange or refund after inspection.
Items marked “Final Sale” or “Non-returnable” at purchase are not eligible for return.
4) How to start a return
Email sales@dajutechnologies.com or WhatsApp/Call +254 740 812 868 within 7 days of receipt.
Share your order number, item(s) to return, and reason (include photos or videos if damaged or defective).
Pack the item securely in its original packaging with all accessories and documentation.
Ship the item using a trackable courier service and keep your shipping receipt until we confirm receipt.
5) Who pays for return shipping?
The actual return costs are the responsibility of the customer and must be paid to the shipping party.
If you received a defective, damaged, or incorrect item, Daju Technologies will cover reasonable return shipping or arrange pickup.
6) Inspection & decision times
After receiving your return, Daju Technologies will inspect it within 2 business days.
You will be notified via email or SMS regarding approval or rejection.
Approved returns proceed to either an exchange or a refund, depending on product availability and your preference.
7) Exchanges
Where stock allows, we can exchange your item for a different model, color, or configuration.
If the requested replacement is unavailable, we will either:
a) issue a refund as per our Refund Policy, or
b) assist you in placing a new order for an alternative product.
Any price difference will be adjusted accordingly.
8) Damaged, defective, or wrong items
Contact us within 48 hours of delivery and include photos/videos showing the issue.
Once validated, we will arrange a replacement at no extra delivery cost or process a refund.
If the delivery package appears damaged, please notify the rider and contact us immediately before accepting the order.
9) Items sent back without authorization
Do not send items back before receiving a Return Authorization Number (RAN).
Unauthorized returns may be delayed, rejected, or become untraceable.
10) Condition mismatches & partial returns
If the returned item is used, missing parts, damaged, or not in original packaging,
Daju Technologies reserves the right to decline the return or issue a partial refund depending on the condition (see Refund Policy).
11) Policy updates
Daju Technologies reserve the right to change our returns policy at any time to comply with applicable legal requirements.
The effective date above reflects the latest revision.